Welcome!
I’m Carolyn, a Product Designer based out of Chicago.
I love simplifying complex ideas and bringing them to life through thoughtful, collaborative design.
Featured work
Asurion Tech Support Chat Widget
Shaped the vision for Asurion’s tech support experience by redesigning the UI, integrating GenAI, and co-leading initiatives to build a scalable design system that ensures consistency across all AI-powered experiences.
Google Pixel Tech Support Pilot
Launched Asurion’s first pilot program with Google to provide expert setup support to Pixel customers through a digital and physical experience.
Step Up Authentication
Introduced a two-factor authentication flow to verify customer ownership of their protection plan, enhance security, and increase account engagement.
Google Pixel
Tech Support Pilot
Launched Asurion’s first pilot program with Google to provide expert setup support to Pixel customers through a digital and physical experience.
Companies I’ve worked with
Companies I’ve
worked with
Testimonials
“It’s hard to capture in a few sentences just how exceptional Carolyn is. As the Senior Product Designer on my team, Carolyn played a critical role in defining the customer experience for AI-powered messaging across asurion.com (authenticated and unauthenticated experiences). She shaped the vision for our chat SDK and was instrumental in launching multiple AI chatbot pilots, including McAfee, Life360, and Amazon. She has a rare ability to translate complex AI capabilities into intuitive, human-centered experiences.
Beyond her design talent, Carolyn is an outstanding teammate and partner. She consistently set engineering up for success, facilitated thoughtful and productive design reviews, led engaging dogfooding sessions, and confidently represented our product in external client conversations. As a Product Manager, I deeply valued our PM–Design partnership and could always count on her strategic thinking, attention to detail, and ownership. Carolyn is a Figma-whiz with an incredible eye for detail, but what truly sets her apart is her reliability, collaboration, and care for the team and the end user.
Any organization would be lucky to have Carolyn on their team.”
Bailey Venner
Product Manager @ Asurion
"I’ve always been impressed by Carolyn’s ability to bring clarity to messy, ambiguous problems. She naturally approaches challenges from the customer’s perspective and has a talent for turning complex ideas into practical plans and designs that teams can rally around.
What sets Carolyn apart is her combination of systems thinking, design skill, and influence. She understands how products work beneath the surface, which helps her find solutions that are both customer-centered and realistic to build. She’s also someone people listen to. Whether she’s working with product managers, engineers, or leaders, she consistently helps keep the customer’s voice present in important decisions, bringing alignment when teams are navigating difficult tradeoffs.
Carolyn is the kind of designer who makes both the product and the people around her better. Any team would benefit from her thoughtful approach and collaborative mindset."Nick Sigler
Director of Product Design @ Asurion
“I worked alongside Carolyn for 4+ years across Asurion Photos and Asurion My Account, and she was easily one of my favorite people to partner with. On Asurion Photos, Carolyn led design for the customer awareness team, helping customers understand what the app offered and why it mattered. She has such a strong ability to simplify complex experiences, think through systems, and bring ideas to life through thoughtful prototypes and really, *really* polished Figma work. But what makes Carolyn so special is how she shows up as a teammate/fellow designer. She’s extremely reliable, organized, calm under pressure, and an excellent communicator. Every question, concern or design problem is met with genuine thoughtfulness and curiosity. And a funny cat meme when needed. :) Carolyn is not only a talented product designer, she’s just a really great human and someone I'll always be inspired by. Any team would be lucky to have her.”
Mandy Strohm
Senior Product Designer @ Asurion
“I had the pleasure of working alongside Carolyn over several years on a cross functional product team. She is an extremely talented designer with a meticulous eye for detail and a strong focus on creating thoughtful, user centric experiences. Carolyn collaborated seamlessly with engineering, consistently elevated the quality of our work, and was always a fantastic teammate.”
Curtis Hughes
Software Engineer Technical Lead @ Asurion
“It was a pleasure getting to know Carolyn and seeing her contributions during her internship at Asurion. During her time, she seamlessly integrated into our product team and was able to start making contributions to the team with minimal guidance. She quickly adapted and learned our team’s go-to design tools (Figma, Principle, Lottie, etc.), and then led several projects from research to implementation. Carolyn is a great asset to any team, a very quick learner, and is able to effectively collaborate with product and engineering in an organized and efficient manner. She brings an upbeat, positive attitude to the team and I’d recommend her to any company that is looking to build a collaborative, talented design culture.
James Valladares
Product Designer @ SmithRx
“It’s hard to capture in a few sentences just how exceptional Carolyn is. As the Senior Product Designer on my team, Carolyn played a critical role in defining the customer experience for AI-powered messaging across asurion.com (authenticated and unauthenticated experiences). She shaped the vision for our chat SDK and was instrumental in launching multiple AI chatbot pilots, including McAfee, Life360, and Amazon. She has a rare ability to translate complex AI capabilities into intuitive, human-centered experiences.
Beyond her design talent, Carolyn is an outstanding teammate and partner. She consistently set engineering up for success, facilitated thoughtful and productive design reviews, led engaging dogfooding sessions, and confidently represented our product in external client conversations. As a Product Manager, I deeply valued our PM–Design partnership and could always count on her strategic thinking, attention to detail, and ownership. Carolyn is a Figma-whiz with an incredible eye for detail, but what truly sets her apart is her reliability, collaboration, and care for the team and the end user.
Any organization would be lucky to have Carolyn on their team.”
Bailey Venner
Product Manager @ Asurion
"I’ve always been impressed by Carolyn’s ability to bring clarity to messy, ambiguous problems. She naturally approaches challenges from the customer’s perspective and has a talent for turning complex ideas into practical plans and designs that teams can rally around.
What sets Carolyn apart is her combination of systems thinking, design skill, and influence. She understands how products work beneath the surface, which helps her find solutions that are both customer-centered and realistic to build. She’s also someone people listen to. Whether she’s working with product managers, engineers, or leaders, she consistently helps keep the customer’s voice present in important decisions, bringing alignment when teams are navigating difficult tradeoffs.
Carolyn is the kind of designer who makes both the product and the people around her better. Any team would benefit from her thoughtful approach and collaborative mindset."Nick Sigler
Director of Product Design @ Asurion
“I worked alongside Carolyn for 4+ years across Asurion Photos and Asurion My Account, and she was easily one of my favorite people to partner with. On Asurion Photos, Carolyn led design for the customer awareness team, helping customers understand what the app offered and why it mattered. She has such a strong ability to simplify complex experiences, think through systems, and bring ideas to life through thoughtful prototypes and really, *really* polished Figma work. But what makes Carolyn so special is how she shows up as a teammate/fellow designer. She’s extremely reliable, organized, calm under pressure, and an excellent communicator. Every question, concern or design problem is met with genuine thoughtfulness and curiosity. And a funny cat meme when needed. :) Carolyn is not only a talented product designer, she’s just a really great human and someone I'll always be inspired by. Any team would be lucky to have her.”
Mandy Strohm
Senior Product Designer @ Asurion
“I had the pleasure of working alongside Carolyn over several years on a cross functional product team. She is an extremely talented designer with a meticulous eye for detail and a strong focus on creating thoughtful, user centric experiences. Carolyn collaborated seamlessly with engineering, consistently elevated the quality of our work, and was always a fantastic teammate.”
Curtis Hughes
Software Engineer Technical Lead @ Asurion
“It was a pleasure getting to know Carolyn and seeing her contributions during her internship at Asurion. During her time, she seamlessly integrated into our product team and was able to start making contributions to the team with minimal guidance. She quickly adapted and learned our team’s go-to design tools (Figma, Principle, Lottie, etc.), and then led several projects from research to implementation. Carolyn is a great asset to any team, a very quick learner, and is able to effectively collaborate with product and engineering in an organized and efficient manner. She brings an upbeat, positive attitude to the team and I’d recommend her to any company that is looking to build a collaborative, talented design culture.
James Valladares
Product Designer @ SmithRx